Shipping policy
At ELIAS TENNYSON, we prioritize fast, safe, and transparent shipping for all our premium New Zealand seafood products. To ensure you receive your fresh marine goods in perfect condition, we have formulated clear shipping and delivery terms for all domestic and international orders.
1. Order Processing & Dispatch
All orders are processed, packed, and dispatched within1–3 business days after payment confirmation. To preserve the freshness of our seafood products, we arrange packaging and shipment promptly with no unnecessary delays, ensuring your order leaves our warehouse in optimal condition.
2. International Shipping & Delivery Time
We offer reliable worldwide shipping for all our seafood products. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers who require faster delivery, an expedited shipping option is available at checkout for urgent orders.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your order’s total weight, package size, and delivery destination. The exact shipping fee will be clearly displayed at the checkout page before you complete payment. There are no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes, or processing fees, which are determined solely by your local customs authority. These additional charges are the responsibility of the recipient.
We highly recommend customers check the local import policies and regulations of your country before placing an order to avoid unexpected customs costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized shockproof, sealed, and fresh-keeping packaging materials for all orders. Our professional packaging effectively protects products from extrusion, damage, and temperature changes during long-distance transportation, locking in the freshness of New Zealand seafood.
For high-value orders, we provide an optional shipping insurance service at checkout, offering full protection for your shipment and bringing you extra peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take photos as evidence, refuse to sign for the package, and contact our support team immediately.
If you find any product quality problems or defects after signing for the order, please contact us within 48 hours of delivery with valid photos and videos. Our team will verify the issue quickly and provide reasonable solutions including return, exchange, or compensation services.
7. Customer Shipping Assistance
If you have any questions about order processing, shipping tracking, customs clearance, delivery delays, or after-sales issues, our professional customer support team is always ready to help you. We will reply and provide professional guidance within 24 hours.
Thank you for shopping with ELIAS TENNYSON!
We keep optimizing our logistics and packaging solutions to deliver fresh, premium New Zealand seafood to customers around the world with a safe, fast, and worry-free shipping experience.